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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Strategic Sales Management

Customer Experience and Sales|5 days|Classroom or live online

Strategic Sales Management looks at this work from the level at which it is resourced and defended. The focus is on service recovery, voice of the customer programmes and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with consultative selling, complaint handling and telephone and contact centre skills in their own organisation.

What delegates leave able to do

  • Explain consultative selling to someone who does not do the work, measured against the Consumer Protection Act
  • Spot where complaint handling is failing before it becomes a finding
  • Improve telephone and contact centre skills within their own organisation
  • Take ownership of sales forecasting rather than escalating it

What the course covers

  • Service recovery
  • Voice of the customer programmes
  • Consultative selling
  • Complaint handling
  • Telephone and contact centre skills
  • Sales forecasting
  • Key account management

Who should attend

  • branch managers
  • sales managers
  • contact centre team leaders
  • sales representatives
  • key account managers

Fees

South AfricaR18 000
Elsewhere in Africa and the GulfUSD 1 800
Live onlineUSD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 30 Oct 2026DurbanR18 000
23 to 27 Nov 2026HarareUSD 1 800
4 to 8 Jan 2027NairobiUSD 1 800
8 to 12 Feb 2027OnlineUSD 900
29 Mar to 2 Apr 2027OnlineUSD 900
10 to 14 May 2027OnlineUSD 900
14 to 18 Jun 2027DubaiUSD 1 800
26 to 30 Jul 2027JohannesburgR18 000
30 Aug to 3 Sep 2027JohannesburgR18 000
27 Sep to 1 Oct 2027PretoriaR18 000
25 to 29 Oct 2027GaboroneUSD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)