Strategic Service Delivery Planning

Public Sector and Municipal Management|5 days|Classroom or live online

Strategic Service Delivery Planning looks at this work from the level at which it is resourced and defended. The focus is on asset management, intergovernmental relations and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with irregular expenditure, annual reporting and public participation in their own organisation.

What delegates leave able to do

Make a decision about irregular expenditure without waiting for a specialist, measured against the MFMA
Explain annual reporting to someone who does not do the work
Improve public participation within their own organisation
Spot where grant management is failing before it becomes a finding

What the course covers

Asset management
Intergovernmental relations
Irregular expenditure
Annual reporting
Public participation
Grant management
Revenue management

Who should attend

public sector finance officials
performance management officers
public entity board members
supply chain practitioners in government
departmental heads

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 13 Nov 2026	Dar es Salaam	USD 1 800
25 to 29 Jan 2027	Accra	USD 1 800
15 to 19 Mar 2027	Online	USD 900
19 to 23 Apr 2027	Johannesburg	R18 000
24 to 28 May 2027	Durban	R18 000
5 to 9 Jul 2027	Dubai	USD 1 800
2 to 6 Aug 2027	Johannesburg	R18 000
6 to 10 Sep 2027	Pretoria	R18 000
18 to 22 Oct 2027	Pretoria	R18 000
22 to 26 Nov 2027	Johannesburg	R18 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)