Strategic Service Delivery Planning
5 days|Delivered on request
Strategic Service Delivery Planning looks at this work from the level at which it is resourced and defended. The focus is on asset management, intergovernmental relations and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with irregular expenditure, annual reporting and public participation in their own organisation.
What delegates leave able to do
- Make a decision about irregular expenditure without waiting for a specialist, measured against the MFMA
- Explain annual reporting to someone who does not do the work
- Improve public participation within their own organisation
- Spot where grant management is failing before it becomes a finding
What the course covers
- Asset management
- Intergovernmental relations
- Irregular expenditure
- Annual reporting
- Public participation
- Grant management
- Revenue management
Who should attend
- public sector finance officials
- performance management officers
- public entity board members
- supply chain practitioners in government
- departmental heads
