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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Strategic Tender Response Writing
Customer Experience and Sales|5 days|Classroom or live online
Strategic Tender Response Writing looks at this work from the level at which it is resourced and defended. The focus is on customer journey mapping, key account management and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with pipeline management, voice of the customer programmes and consultative selling in their own organisation.
What delegates leave able to do
- Bring pipeline management into line with current good practice, measured against consultative selling methodology
- Take ownership of voice of the customer programmes rather than escalating it
- Make a decision about consultative selling without waiting for a specialist
- Put service standards on a footing they can defend to a reviewer
What the course covers
- Customer journey mapping
- Key account management
- Pipeline management
- Voice of the customer programmes
- Consultative selling
- Service standards
- Objection handling
Who should attend
- sales managers
- contact centre team leaders
- branch managers
- sales representatives
- service desk staff
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 4 to 8 Jan 2027 | Johannesburg | R18 000 |
| 1 to 5 Feb 2027 | Online | USD 900 |
| 8 to 12 Mar 2027 | Nairobi | USD 1 800 |
| 12 to 16 Apr 2027 | Pretoria | R18 000 |
| 24 to 28 May 2027 | Kampala | USD 1 800 |
| 5 to 9 Jul 2027 | Johannesburg | R18 000 |
| 23 to 27 Aug 2027 | Pretoria | R18 000 |
| 4 to 8 Oct 2027 | Cape Town | R18 000 |
| 8 to 12 Nov 2027 | Johannesburg | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)