Tender Response Writing for Small and Medium Enterprises

Customer Experience and Sales|3 days|Classroom or live online

Tender Response Writing for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including telephone and contact centre skills, customer retention and the compliance obligations that come with it. The sector framing is necessary because sales teams are frequently trained on the product and never on the conversation, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with negotiation in sales, sales forecasting and key account management in their own organisation.

What delegates leave able to do

Make a decision about negotiation in sales without waiting for a specialist, measured against the Consumer Protection Act
Improve sales forecasting within their own organisation
Spot where key account management is failing before it becomes a finding
Explain service level design to someone who does not do the work

What the course covers

Telephone and contact centre skills
Customer retention
Negotiation in sales
Sales forecasting
Key account management
Service level design
Proposal writing

Who should attend

sales representatives
service desk staff
key account managers
client relationship managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026	Gaborone	USD 1 500
16 to 18 Nov 2026	Dubai	USD 1 500
25 to 27 Jan 2027	Johannesburg	R13 000
1 to 3 Mar 2027	Online	USD 900
12 to 14 Apr 2027	Online	USD 900
24 to 26 May 2027	Lusaka	USD 1 500
28 to 30 Jun 2027	Pretoria	R13 000
9 to 11 Aug 2027	Cape Town	R13 000
13 to 15 Sep 2027	Durban	R13 000
25 to 27 Oct 2027	Johannesburg	R13 000
29 Nov to 1 Dec 2027	Pretoria	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)