Tender Response Writing in the Public Sector
3 days|Delivered on request
Tender Response Writing in the Public Sector takes the discipline and works it through the constraints of this operating context, including service level design, key account management and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with needs analysis, objection handling and service standards in their own organisation.
What delegates leave able to do
- Make a decision about needs analysis without waiting for a specialist, measured against the Consumer Protection Act
- Improve objection handling within their own organisation
- Put service standards on a footing they can defend to a reviewer
- Review service recovery and say plainly whether it is working
What the course covers
- Service level design
- Key account management
- Needs analysis
- Objection handling
- Service standards
- Service recovery
- Complaint handling
Who should attend
- customer service managers
- client relationship managers
- service desk staff
- contact centre team leaders
