Tender Response Writing
3 days|Delivered on request
This Tender Response Writing programme gives delegates a working command of service standards and objection handling, grounded in recognised service design practice. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with sales forecasting, service level design and customer retention in their own organisation.
What delegates leave able to do
- Review sales forecasting and say plainly whether it is working, measured against recognised service design practice
- Take ownership of service level design rather than escalating it
- Put customer retention on a footing they can defend to a reviewer
- Improve complaint handling within their own organisation
What the course covers
- Service standards
- Objection handling
- Sales forecasting
- Service level design
- Customer retention
- Complaint handling
- Key account management
Who should attend
- branch managers
- contact centre team leaders
- client relationship managers
