Tender Response Writing in the Public Sector

Customer Experience and Sales|3 days|Classroom or live online

Tender Response Writing in the Public Sector takes the discipline and works it through the constraints of this operating context, including service level design, key account management and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with needs analysis, objection handling and service standards in their own organisation.

What delegates leave able to do

Make a decision about needs analysis without waiting for a specialist, measured against the Consumer Protection Act
Improve objection handling within their own organisation
Put service standards on a footing they can defend to a reviewer
Review service recovery and say plainly whether it is working

What the course covers

Service level design
Key account management
Needs analysis
Objection handling
Service standards
Service recovery
Complaint handling

Who should attend

customer service managers
client relationship managers
service desk staff
contact centre team leaders

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

16 to 18 Nov 2026	Dar es Salaam	USD 1 500
1 to 3 Feb 2027	Cape Town	R13 000
1 to 3 Mar 2027	Cape Town	R13 000
12 to 14 Apr 2027	Nairobi	USD 1 500
24 to 26 May 2027	Johannesburg	R13 000
12 to 14 Jul 2027	Durban	R13 000
23 to 25 Aug 2027	Online	USD 900
4 to 6 Oct 2027	Dar es Salaam	USD 1 500
8 to 10 Nov 2027	Pretoria	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)