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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Tender Response Writing Masterclass
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into customer journey mapping, customer retention and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with pipeline management, upselling and cross selling and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Spot where pipeline management is failing before it becomes a finding, measured against consultative selling methodology
- Review upselling and cross selling and say plainly whether it is working
- Bring voice of the customer programmes into line with current good practice
- Make a decision about service standards without waiting for a specialist
What the course covers
- Customer journey mapping
- Customer retention
- Pipeline management
- Upselling and cross selling
- Voice of the customer programmes
- Service standards
- Service recovery
Who should attend
- sales representatives
- contact centre team leaders
- sales managers
- key account managers
- customer service managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 25 to 29 Jan 2027 | Dar es Salaam | USD 1 800 |
| 8 to 12 Mar 2027 | Johannesburg | R18 000 |
| 12 to 16 Apr 2027 | Johannesburg | R18 000 |
| 17 to 21 May 2027 | Cape Town | R18 000 |
| 28 Jun to 2 Jul 2027 | Accra | USD 1 800 |
| 9 to 13 Aug 2027 | Port Louis | USD 1 800 |
| 6 to 10 Sep 2027 | Johannesburg | R18 000 |
| 25 to 29 Oct 2027 | Dubai | USD 1 800 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)