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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Tender Response Writing Reporting and Analytics

Customer Experience and Sales|3 days|Classroom or live online

Tender Response Writing Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through consultative selling and pipeline management and the reporting built on top of them. The reporting layer matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer journey mapping, needs analysis and sales forecasting in their own organisation.

What delegates leave able to do

  • Make a decision about customer journey mapping without waiting for a specialist, measured against consultative selling methodology
  • Improve needs analysis within their own organisation
  • Take ownership of sales forecasting rather than escalating it
  • Explain customer retention to someone who does not do the work

What the course covers

  • Consultative selling
  • Pipeline management
  • Customer journey mapping
  • Needs analysis
  • Sales forecasting
  • Customer retention
  • Objection handling

Who should attend

  • client relationship managers
  • branch managers
  • key account managers
  • contact centre team leaders

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026NairobiUSD 1 500
9 to 11 Nov 2026DurbanR13 000
1 to 3 Feb 2027LagosUSD 1 500
15 to 17 Mar 2027DubaiUSD 1 500
26 to 28 Apr 2027DubaiUSD 1 500
31 May to 2 Jun 2027LagosUSD 1 500
5 to 7 Jul 2027OnlineUSD 900
23 to 25 Aug 2027AccraUSD 1 500
20 to 22 Sep 2027NairobiUSD 1 500
8 to 10 Nov 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)