Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Tender Response Writing
Customer Experience and Sales|3 days|Classroom or live online
This Tender Response Writing programme gives delegates a working command of service standards and objection handling, grounded in recognised service design practice. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with sales forecasting, service level design and customer retention in their own organisation.
What delegates leave able to do
- Review sales forecasting and say plainly whether it is working, measured against recognised service design practice
- Take ownership of service level design rather than escalating it
- Put customer retention on a footing they can defend to a reviewer
- Improve complaint handling within their own organisation
What the course covers
- Service standards
- Objection handling
- Sales forecasting
- Service level design
- Customer retention
- Complaint handling
- Key account management
Who should attend
- branch managers
- contact centre team leaders
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 30 Nov to 2 Dec 2026 | Online | USD 900 |
| 8 to 10 Feb 2027 | Dubai | USD 1 500 |
| 8 to 10 Mar 2027 | Dubai | USD 1 500 |
| 5 to 7 Apr 2027 | Pretoria | R13 000 |
| 10 to 12 May 2027 | Johannesburg | R13 000 |
| 7 to 9 Jun 2027 | Pretoria | R13 000 |
| 19 to 21 Jul 2027 | Harare | USD 1 500 |
| 23 to 25 Aug 2027 | Johannesburg | R13 000 |
| 11 to 13 Oct 2027 | Johannesburg | R13 000 |
| 29 Nov to 1 Dec 2027 | Nairobi | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)