Artificial Intelligence in Voice of the Customer
3 days|Delivered on request
This programme examines how the practice is shifting, and what delegates should adopt, adapt or ignore. It works through sales forecasting and negotiation in sales as they stand today and where they are heading. The shift is worth understanding because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with proposal writing, customer retention and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Put proposal writing on a footing they can defend to a reviewer, measured against recognised service design practice
- Make a decision about customer retention without waiting for a specialist
- Review telephone and contact centre skills and say plainly whether it is working
- Spot where service level design is failing before it becomes a finding
What the course covers
- Sales forecasting
- Negotiation in sales
- Proposal writing
- Customer retention
- Telephone and contact centre skills
- Service level design
- Difficult conversations
Who should attend
- key account managers
- contact centre team leaders
- customer service managers
- sales representatives
