Records Management Masterclass
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into ethics in the public service, municipal budgeting and the judgement calls that sit outside the Batho Pele principles. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with service delivery planning, public participation and annual reporting in their own organisation.
What delegates leave able to do
- Make a decision about service delivery planning without waiting for a specialist, measured against the Batho Pele principles
- Bring public participation into line with current good practice
- Take ownership of annual reporting rather than escalating it
- Explain council procedure to someone who does not do the work
What the course covers
- Ethics in the public service
- Municipal budgeting
- Service delivery planning
- Public participation
- Annual reporting
- Council procedure
- Consequence management
Who should attend
- public entity board members
- municipal managers
- supply chain practitioners in government
- councillors and committee members
- internal auditors in the public sector
