Service Level Agreements: Tools and Techniques
3 days|Delivered on request
This is a hands-on programme. Delegates spend most of the time working through company secretarial practice and service level agreements on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: regulators have moved from guidance to enforcement across several sectors, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with dispute resolution, employment law and board procedure in their own organisation.
What delegates leave able to do
- Put dispute resolution on a footing they can defend to a reviewer, measured against established contract law principles
- Improve employment law within their own organisation
- Review board procedure and say plainly whether it is working
- Take ownership of arbitration and mediation rather than escalating it
What the course covers
- Company secretarial practice
- Service level agreements
- Dispute resolution
- Employment law
- Board procedure
- Arbitration and mediation
- Contract drafting
Who should attend
- company secretaries
- governance practitioners
- board secretaries
