Service Delivery Planning: Tools and Techniques
3 days|Delivered on request
This is a hands-on programme. Delegates spend most of the time working through revenue management and service delivery planning on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: service delivery failures usually trace back to planning rather than to budget, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with supply chain compliance in government, council procedure and intergovernmental relations in their own organisation.
What delegates leave able to do
- Take ownership of supply chain compliance in government rather than escalating it, measured against the PFMA
- Improve council procedure within their own organisation
- Spot where intergovernmental relations is failing before it becomes a finding
- Bring public participation into line with current good practice
What the course covers
- Revenue management
- Service delivery planning
- Supply chain compliance in government
- Council procedure
- Intergovernmental relations
- Public participation
- Public finance management
Who should attend
- public sector finance officials
- public entity board members
- municipal managers
